At Hottitem, we are committed to protecting your privacy and ensuring that your personal data is protected. This Privacy Policy outlines how we collect, use, disclose and safeguard your information in accordance with the General Data Protection Regulation (GDPR).

Information We Collect

1. Contact Information: Name, email address, phone number, and mailing address.

2. Account Information: Username, password, and other credentials required for authentication and account access.

3. Transaction Information: Records of products or services you purchase, including order history and payment information.

4. Payment Information: Credit card details, billing address, and other payment-related information. Note: We do not store credit card information; it is securely handled by our payment gateway.

5. Device Data: Information about the device you use to access our website, such as IP address, browser type, operating system, and device identifiers.

6. Usage Data: Details about your interactions with our website, including pages visited, time spent on pages, links clicked, and browsing patterns.

How We Use Your Data

1. Process and fulfill your order.

2.Provide customer support and respond to your inquiries.

3.Personalize your experience on our website.

4.Improve our products, services, and website features.

5.Send you updates promotional offers communications.

6.Conduct market research and analyze usage patterns.

7.Ensure the security of our website and prevent fraud.

Sharing Your Data

We may share your personal data in the following circumstances:

With Service Providers: trusted third-party providers who assist us in operating our website, processing payments and delivering orders, ensuring they comply with the GDPR.

For Legal Reasons: When required by law or in response to legal requests and processes.

Business Transactions: In the event of a merger, acquisition or sale of all or part of our business, your data may be transferred to the new entity.

Data Security

As a data “controller” under the EU General Data Protection Regulation (GDPR), we implement strong security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. This includes encryption, firewalls, secure servers and regular security assessments.

When using subcontractors, we ensure they comply with data protection laws.

Your rights

Under the General Data Protection Regulation (GDPR), you have certain rights in relation to your personal data. These rights ensure that your personal information is processed fairly, transparently and securely. Here are your rights:

1.Right of access: You have the right to request access to the personal data we hold about you. This includes the right to obtain information about the purposes of the processing, the categories of personal data concerned and the recipients or categories of recipients to whom the personal data has been or will be disclosed.

2.Right to rectification: You have the right to request rectification of inaccurate or incomplete personal data. If you discover that the information we hold about you is incorrect or incomplete, you can ask us to update it accordingly.

3.Right to erasure: Also known as the “right to be forgotten”, this right allows you to request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected or you withdraw your consent.

4.Right to restriction of processing: You have the right to request the restriction of the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or the processing is unlawful but you object to its deletion.

5.Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and, where technically feasible, to transmit those data to another controller without hindrance from us. This right applies when the processing is based on your consent or a contract and is carried out by automated means.

6.Right to object: You have the right to object to the processing of your personal data when the processing is based on legitimate interests, including profiling. We will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

7.Right to withdraw consent: When we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

8.Right to complain: If you believe that our processing of your personal data infringes the GDPR, you have the right to complain to a supervisory authority, in particular in the EU member state of your habitual residence, place of work or place of the alleged infringement.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic and personalize content. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.

Thank you for our commitment to protecting your privacy and providing you with a safe and secure shopping experience.